Page 1 of 2

Exercise 2: Reform Question

What approach should you use for Reform Questions?

STAR Approach

Staying informed of current events and background knowledge

Present personable opinions and convincing justifications

I3P Framework

Obtain more info from stakeholders, reflect on policy goals, and tying it back to the scenario

Prompt:

A hospital in Ottawa has made a profit of $1000000 in the last year off their parking. The money went to purchase new ultrasound machines for the Emergency Room. However, some patients' relatives were not able to visit their loved ones due to the high parking costs.

Question:

Should parking prices be lowered, raised or stay the same?

Exercise 2: Reform Question

What approach should you use for Reform Questions?

Prompt:

Question:

What information would you like to obtain?

What are the goals of your strategies and techniques for communicating with patients in difficult situations?

Tie your response to the scenario.